Official Documents

Privacy Policy momo99 – Your Personal Data Protection

Momo99 takes the privacy protection of every member seriously. This policy transparently explains how we collect, use, store and protect your personal information as a user of our platform in Malaysia.

Last Updated: 1 January 2026

Commitment momo99 Privacy

Your privacy is more than a legal obligation to momo99 – it is our moral responsibility as a platform trusted by millions of users in Malaysia.

High-Grade Data Encryption

All your personal data and transaction information is protected with 256-bit SSL encryption – the same security technology used by leading banks worldwide. Your data is safe in our hands.

No Data Sales

Momo99 has never and will never sell, rent or trade members' personal information to any third party for marketing or commercial purposes. Your data belongs entirely to you.

Full User Control

You have the full right to access, correct, or request deletion of your personal data at any time. momo99 provides a simple and transparent process for managing your data.

Secure Data Storage

Your data is stored on servers protected by multi-layered security systems, including firewalls, intrusion detection, and regular backups to ensure data is never lost or compromised.

Legal Compliance

The momo99 Privacy Policy complies with the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable international data privacy legislation, ensuring your rights are fully protected.

Freedom of Communication Choice

You are free to choose the types of marketing communications you wish to receive from momo99. Unsubscribe options are available at any time through your account settings or by contacting our support team.

Policy Summary: momo99 respects your privacy. We only collect information necessary for platform operations, do not sell data to third parties, and give you full control over your personal information.

1. Introduction

Welcome to the momo99 Privacy Policy. This document clearly and transparently explains how the momo99 platform ("we", "Platform") collects, processes, stores and protects your personal information when you register and use our services.

This Privacy Policy applies to all users of the momo99 platform in Malaysia, including those accessing via the website and mobile app. We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and operate in accordance with international best practices for data protection.

By registering or using the momo99 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform immediately.

2. Information Collected

Momo99 collects your personal information through several channels to ensure a safe, seamless and responsible user experience. The types of information we collect include:

Data Category Sample Information Primary Purpose
Identity Information Full name, date of birth, identity card number KYC verification & age control
Contact Information Email address, phone number Account communications & notifications
Financial Information Bank account number, transaction records Deposit & withdrawal processing
Technical Data IP address, device type, browser Security & fraud detection
Usage Data Game records, betting history Responsible gaming & support

Momo99 only collects information that is strictly necessary for platform operations. We do not collect sensitive information such as medical data, political views or religious beliefs unless there is a specific legal requirement.

3. How We Use Your Data

Personal information collected by momo99 is used solely for the following purposes:

  • Account Management: Creating, verifying and maintaining your user account on the momo99 platform.
  • Identity Verification (KYC): Ensuring every member meets the required age and identity eligibility criteria.
  • Transaction Processing: Processing all deposits, withdrawals and bonus payments securely and accurately.
  • Platform Security: Detecting and preventing fraud, money laundering and activities that violate our terms of service.
  • Customer Support: Providing effective and relevant assistance to members whenever needed.
  • Responsible Gaming: Monitoring usage patterns to identify members who may need responsible gaming support.
  • Marketing Communications: Sending offers, promotions and the latest updates to members who have given their consent.
  • Legal Compliance: Meeting the reporting and compliance obligations required under Malaysian law.

We will not use your data for any other purposes not stated here without obtaining your consent first.

4. Information Sharing

Momo99 does not sell or trade your personal information. However, in certain situations, we may need to share your data with the following parties:

  • Service Providers: Technical partners such as payment processors, game software providers and cloud service providers who help us operate the platform. All such parties are bound by strict confidentiality agreements.
  • Authorities: Law enforcement agencies, regulatory bodies, or courts when required by Malaysian law.
  • Identity Verification: Independent agencies that conduct background checks and identity verification for KYC and anti-money laundering purposes.
  • Rights Protection: In cases where it is necessary to protect the rights, property, or safety of momo99, other members, or the public.

Our guarantees: Every data sharing arrangement with third parties is carried out with appropriate contractual protections and only within the required scope. momo99 is committed to ensuring our partners also uphold high data protection standards.

5. Data Storage & Security

Momo99 continuously invests in the latest security infrastructure to ensure your data is protected at all times. Key security measures we have implemented include:

  • 256-bit SSL encryption for all data transmitted between your device and our servers.
  • Password storage using one-way hashing that cannot be decrypted.
  • Two-factor authentication (2FA) available for all member accounts for added security.
  • 24/7 system monitoring by our cybersecurity team to detect any threats.
  • Regular data backups at separate locations to ensure service continuity.
  • Regular security audits by independent parties to identify and address any vulnerabilities.

Your personal data will be retained for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

6. User Rights

As a momo99 member, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010:

Right of Access

You have the right to obtain a copy of the personal information we hold about you at any time.

Right to Rectification

You have the right to correct any inaccurate or incomplete personal information held in our records.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request a copy of your data in a machine-readable format for transfer to another platform.

To exercise any of the above rights, please contact the momo99 support team via email or live chat. We will process your request within 30 business days.

7. Cookies

Momo99 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

  • Essential Cookies: Required for core platform functions such as login and session security. These cookies cannot be disabled.
  • Performance Cookies: Helping us understand how users interact with the platform for continuous improvement.
  • Functional Cookies: Remembering your preferences such as language and display settings for a more convenient experience.
  • Marketing Cookies: Used to display relevant content and promotions to you, only with your consent.

You can manage your cookie settings through your internet browser at any time. Please note that disabling certain cookies may affect the functionality of the momo99 platform.

8. Third-Party Links

The momo99 platform may contain links to third-party websites or services, including game providers and payment partners. This Privacy Policy applies solely to the momo99 platform.

Momo99 is not responsible for the privacy practices or content of any third-party websites. We encourage you to read the privacy policy of each third-party website you visit via links from our platform before providing any personal information.

9. Privacy Policy Changes

Momo99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or technological advancements. The latest update date will always be displayed at the top of this page.

For significant changes, we will notify members via their registered email or in-platform notification at least 14 days before the changes take effect. Continued use of the platform after such notice constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the momo99 Data Protection Officer through the following channels:

  • Email: [email protected]
  • Live Chat Support: Available 24/7 via the momo99 platform
  • Also refer to the FAQ for frequently asked questions about privacy

We aim to respond to all privacy-related enquiries within 7 business days. For formal complaints, you also have the right to contact the Malaysian Personal Data Protection Department if you believe your privacy rights have been violated.

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Join momo99 with Full Confidence

Now that you understand how momo99 protects your privacy, register with confidence and enjoy a safe, fair, and responsible online betting experience alongside millions of members in Malaysia.

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